Ciphernet Eduverse Private Limited

At Ciphernet Eduverse Private Limited (“Ciphernet,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your data when you interact with our website (cipherNetLearnings.com), services, courses, content, and courseware (collectively, “Services”). By using our Services, you agree to the practices described in this policy. If you do not agree, please refrain from accessing or using our Services.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users of Ciphernet’s Services, including but not limited to:

• Learners enrolled in our certification training programs.
• Visitors to our website.
• Instructors, partners, and employees interacting with our platform.
• Individuals engaging with us via email, phone, live chat, or social media.

It covers all personal and non-personal information collected through our website, mobile applications, online courses, marketing campaigns, and other touchpoints.

2. Information We Collect

We collect various types of information to provide, improve, and personalize our Services. The data we collect falls into the following categories:

2.1 Information You Provide Directly

• Personal Identifiers: Full name, email address, phone number, postal address, and date of birth (if provided).
• Account Details: Username, password, and profile information created during registration.
• Payment Information: Credit/debit card details, bank account information, billing address, and transaction history (processed via secure third-party gateways).
• Educational Data: Course preferences, enrollment details, quiz/test responses, and feedback/survey submissions.
• Content Uploads: Documents, images, or other materials you upload as part of coursework or inquiries.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on the website, courses accessed, videos watched, and completion status.
• Technical Data: IP address, browser type, operating system, device identifiers, and internet service provider.
• Cookies and Tracking: Data from cookies, web beacons, and similar technologies to analyze behavior and enhance user experience (see Section 8 for details).

2.3 Information from Third Parties

• Social Media: Information from platforms like LinkedIn or Google if you sign up using social login features (e.g., name, profile picture).
• Partners: Data shared by hiring partners, affiliates, or educational collaborators with your consent.

3. How We Use Your Information

We use your data for legitimate purposes to deliver and enhance our Services, including:

• Service Delivery:
  • To process enrollments, provide access to courses, and issue certificates.
  • To facilitate live sessions, assignments, and mentor support.
• Personalization:
  • To recommend courses, tutorials, or career resources based on your interests and progress.
  • To tailor marketing content (with your consent).
• Communication:
  • To send transactional emails (e.g., enrollment confirmation, payment receipts).
  • To provide updates, newsletters, or promotional offers (opt-in required).
• Improvement:
  • To analyze usage patterns and improve our website, content, and courseware.
  • To conduct research and develop new offerings.
• Legal Compliance:
  • To comply with applicable laws, regulations, or legal requests (e.g., tax reporting, court orders).
• Security:
  • To detect and prevent fraud, unauthorized access, or misuse of our Services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share it in the following circumstances:

• With Service Providers:
  • Trusted third parties (e.g., payment processors like Razorpay, hosting providers like AWS) who assist in delivering our Services, bound by strict confidentiality agreements.
• With Instructors and Mentors:
  • Limited data (e.g., name, course progress) shared to facilitate teaching and support.
• With Partners:
  • Hiring partners or affiliates for job placement assistance, only with your explicit consent.
• For Marketing Purposes:
  • Your image or testimonials may be featured in our promotional materials (e.g., website, brochures) with your permission.
• Legal Obligations:
  • When required by law, government authorities, or to protect our rights, safety, or property.

5. Data Storage and Security

We prioritize the security of your information and implement robust measures to protect it:

• Storage: Data is stored on secure servers located in India and/or globally, depending on our cloud providers.
• Security Measures:
  • Encryption (e.g., SSL/TLS) for data in transit and at rest.
  • Firewalls, intrusion detection systems, and regular security audits.
  • Access controls to limit data access to authorized personnel only.
• Retention: We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax records for 7 years). After this period, data is securely deleted or anonymized.

Despite our efforts, no system is 100% secure. In case of a data breach, we will notify affected users and authorities as per legal requirements.

6. Your Rights and Choices

As a user, you have the following rights over your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Ask us to delete your data (subject to legal obligations).
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Opt out of marketing communications or object to specific processing activities.

To exercise these rights, email info@cipherneteduverse.com with your request and proof of identity. We will respond within 30 days, as per applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Types of Cookies:
  • Essential: Required for website functionality (e.g., login sessions).
  • Analytics: Track usage trends (e.g., Google Analytics).
  • Marketing: Deliver personalized ads or content.
• Management: You can disable non-essential cookies via your browser settings or our cookie consent popup. However, this may limit some features.

For more details, see our Cookie Policy [link to be added].

8. Third-Party Links and Services

Our website may contain links to external sites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their policies before sharing data.

9. Use of Personal Information for Marketing

We may use your name, image, or feedback in our marketing materials (e.g., website testimonials, social media posts) with your prior consent. You can withdraw consent anytime by contacting info@cipherneteduverse.com

We may also send you information about other courses or services we offer, but only if you’ve opted in. Unsubscribe anytime via the link in our emails.

10. International Data Transfers

As a global platform, your data may be transferred to and processed in countries outside India (e.g., the US, EU) where our servers or partners are located. We ensure such transfers comply with data protection laws through mechanisms like Standard Contractual Clauses (SCCs).

11. Children’s Privacy

Our Services are not intended for individuals under 18. If we inadvertently collect data from a minor, we will delete it upon notification. Contact us at info@cipherneteduverse.com if you believe this has occurred.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or a website notice. The “Last Updated” date at the top indicates the latest revision. Continued use of our Services after changes implies acceptance of the updated policy.

13. Limitation of Liability

We strive to provide secure and reliable Services, but we do not guarantee that they will be uninterrupted, error-free, or free from third-party interference (e.g., hacking). Your use of our Services is at your own risk. Ciphernet, its affiliates, directors, employees, or agents shall not be liable for:

• Direct, indirect, incidental, or consequential damages (e.g., data loss, lost profits).
• Issues arising from third-party actions beyond our control.

Our total liability, if any, shall not exceed the fees you paid for the specific course or service in question.

14. Contact Us

For questions, concerns, or to exercise your rights, reach out to our Data Protection Officer:

Address: Ciphernet Eduverse Private Limited, 10th floor, Manjeera Trinity Corporate, Trinity Work Hub, Unit 1012, JNTU – Hitech City Rd, beside Lulu Mall, K P H B Phase 3, Kukatpally, Hyderabad, Telangana 500072

Email: info@cipherneteduverse.com

Phone: +91-832-92-07498