1. Overview & Scope

This Refund Policy applies to all course enrolments, workshop registrations, and training programmes offered by CipherNet Eduverse Pvt Ltd (“CipherNet”) through our website cybersecuritytraining.solutions or directly through our counsellors.

By making payment for any CipherNet programme, you confirm that you have read, understood, and agreed to this Refund Policy in full.

This policy is designed to be fair, transparent, and in compliance with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and the Digital Personal Data Protection Act, 2023.

Refund requests must be submitted in writing via email to info@cipherneteduverse.com with the subject line “Refund Request – [Your Name] – [Course Name]”. Verbal or phone-only requests will not be processed.

2. Refund Eligibility — Before 3 Free Sessions

CipherNet offers 3 complimentary (free) demo/trial sessions to every newly enrolled student before the full course commences. These sessions allow you to evaluate the course content, teaching methodology, and platform before committing fully.

Refund eligibility exists ONLY within these 3 free sessions:

• If you decide to withdraw before or during the 3 free sessions, you are entitled to a 100% refund of the course fee paid.
• Refund request must be submitted in writing to info@cipherneteduverse.com before attending the 4th session.
• Course study materials must not have been fully downloaded or consumed.
• No certification examination fees must have been paid or claimed on your behalf.

How to claim: Email info@cipherneteduverse.com with your full name, enrolment date, course name, and reason for withdrawal. We will acknowledge within 2 working days and process the refund within 7–10 working days.

Attendance of even a portion of a session (live or recorded) counts as a full session attended for refund calculation purposes.

3. No Refund After Enrollment Confirmation — Post 3 Free Sessions

Once enrollment is confirmed and you have attended more than 3 free sessions, NO REFUND will be initiated under any circumstances.

This policy applies regardless of:

• The number of remaining sessions in the course
• Whether you choose to discontinue attendance
• Personal, professional, or other reasons for withdrawal
• Whether course materials have been accessed or downloaded

The 3 free sessions are provided specifically so students can make an informed decision before committing. Once you proceed beyond the 3 free sessions, your enrollment is considered final and the fee paid is non-refundable.

If a student has availed an instalment payment plan, all pending instalments remain payable in full regardless of attendance after the 3-session window has passed.

4. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

Registration / Processing Fees: Any one-time registration or administrative fee charged at the time of enrolment.

Certification Examination Fees: Fees paid or claimed on behalf of the student to third-party certification bodies including but not limited to EC-Council (CEH, CSA), CompTIA (Security+, CySA+), NIELIT, Microsoft, AWS, or any other body. These are governed by the respective organisation's own refund policies.

Course Materials Accessed: If study packs, lab access credentials, video recordings, or PDF guides have been downloaded or accessed in full, the corresponding material cost is non-refundable.

Completed Workshops or Bootcamps: Fees for short-term workshops, crash courses, or bootcamps (typically under 5 days) are non-refundable once the event has commenced.

Career Services Add-Ons: Resume review, mock interview sessions, LinkedIn optimisation, or any individually purchased career service are non-refundable once delivered.

5. Course Cancellation by CipherNet

In the rare event that CipherNet cancels a confirmed programme due to insufficient enrolments, trainer unavailability, or unforeseen operational circumstances, enrolled students will be entitled to:

Option A — Full Refund: 100% refund of all fees paid, processed within 7 working days of cancellation notice.

Option B — Batch Transfer: Transfer to the next available batch of the same course at no additional cost and with preserved progress.

Option C — Credit Note: A credit note equal to 110% of the fees paid, redeemable against any CipherNet programme within 12 months.

CipherNet will provide at least 48 hours' notice before cancelling a scheduled batch. In cases of force majeure (natural disasters, government-mandated closures, public health emergencies), CipherNet will reschedule sessions rather than cancel them. Refunds will not be issued for force majeure-related postponements; affected students will have sessions rescheduled at no additional cost.

6. Batch Transfer Policy

If you are unable to attend your allocated batch due to personal or professional reasons, you may request a batch transfer (same course, different schedule) subject to the following:

First Transfer: Free of charge. Request must be submitted at least 7 calendar days before the start date of the batch you wish to transfer to.

Second Transfer: Administrative fee of ₹500 applies.

Third Transfer and Beyond: Not permitted. The student's enrolment will be treated as a voluntary withdrawal and the standard refund schedule in Section 3 will apply.

Batch transfers are subject to seat availability in the requested batch. CipherNet does not guarantee availability in a specific future batch. A batch transfer does not reset the refund eligibility timeline.

7. Course Pause / Medical Deferral

CipherNet recognises that personal emergencies, medical situations, or unforeseen circumstances can interrupt a student's ability to attend classes. In such cases, students may apply for a Course Pause of up to 90 calendar days.

Eligibility: Course pause is available only within the first 60% of the course duration.

Process: Submit a written request to info@cipherneteduverse.com with supporting documentation (medical certificate, hospitalisation record, or official letter for other emergencies).

Reinstatement: Upon return, course access will be reinstated from the point of pause, and the student will be allocated to the next available compatible batch.

Limit: A course pause may be granted once per enrolment. No refund is issued for the paused period. Approved pauses do not affect refund eligibility timelines (timelines freeze during the approved pause period).

8. Refund Process & Timeline

To initiate a refund request, send an email to info@cipherneteduverse.com with the following information:

Required Information:

• Full name (as enrolled)
• Enrolment ID or payment receipt number
• Course name and batch date
• Date of first class session attended (if applicable)
• Reason for refund request
• Bank account details for refund transfer: Account name, account number, IFSC code, and bank name

Processing Timeline:

• Acknowledgement: Within 2 working days of receiving your request
• Review & Decision: Within 7 working days
• Approved Refund Disbursement: Within 7–14 working days of approval via NEFT/IMPS to the original payment source or provided bank account

Refunds cannot be credited to a different person's bank account. The account must belong to the student who enrolled and paid.

GST Refund: Where applicable, GST amounts paid will be refunded subject to successful reversal through the GST portal.

9. Disputed Transactions & Chargebacks

If you believe a charge has been incorrectly applied to your account, please contact us at info@cipherneteduverse.com before initiating a chargeback with your bank or payment provider.

Unauthorised chargebacks filed without prior communication to CipherNet may result in:

• Immediate suspension of course access pending resolution
• Withholding of course completion certificate until the dispute is resolved
• Potential legal action to recover legitimate fees owed

CipherNet will cooperate fully with payment processor investigations and provide transaction evidence within 5 working days of a chargeback notification.

10. Dispute Resolution

If you are dissatisfied with CipherNet's refund decision, you may escalate your complaint as follows:

Step 1 — Internal Review: Email ciphernetinnovationstech@gmail.com with “Refund Escalation” in the subject line. A senior team member will review and respond within 7 working days.

Step 2 — Consumer Forum: If unresolved, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 at the appropriate district, state, or national level.

Step 3 — Arbitration: For disputes above ₹1,00,000, the matter may be referred to binding arbitration in Hyderabad, Telangana, under the Arbitration and Conciliation Act, 1996.

CipherNet is committed to fair and transparent resolution of all refund disputes within the timelines stated above.

1. Overview & Scope

This Refund Policy applies to all course enrolments, workshop registrations, and training programmes offered by CipherNet Eduverse Pvt Ltd (“CipherNet”) through our website cybersecuritytraining.solutions or directly through our counsellors.

By making payment for any CipherNet programme, you confirm that you have read, understood, and agreed to this Refund Policy in full.

This policy is designed to be fair, transparent, and in compliance with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and the Digital Personal Data Protection Act, 2023.

Refund requests must be submitted in writing via email to info@cipherneteduverse.com with the subject line “Refund Request – [Your Name] – [Course Name]”. Verbal or phone-only requests will not be processed.

2. Refund Eligibility — Before 3 Free Sessions

CipherNet offers 3 complimentary (free) demo/trial sessions to every newly enrolled student before the full course commences. These sessions allow you to evaluate the course content, teaching methodology, and platform before committing fully.

Refund eligibility exists ONLY within these 3 free sessions:

• If you decide to withdraw before or during the 3 free sessions, you are entitled to a 100% refund of the course fee paid.
• Refund request must be submitted in writing to info@cipherneteduverse.com before attending the 4th session.
• Course study materials must not have been fully downloaded or consumed.
• No certification examination fees must have been paid or claimed on your behalf.

How to claim: Email info@cipherneteduverse.com with your full name, enrolment date, course name, and reason for withdrawal. We will acknowledge within 2 working days and process the refund within 7–10 working days.

Attendance of even a portion of a session (live or recorded) counts as a full session attended for refund calculation purposes.

3. No Refund After Enrollment Confirmation — Post 3 Free Sessions

Once enrollment is confirmed and you have attended more than 3 free sessions, NO REFUND will be initiated under any circumstances.

This policy applies regardless of:

• The number of remaining sessions in the course
• Whether you choose to discontinue attendance
• Personal, professional, or other reasons for withdrawal
• Whether course materials have been accessed or downloaded

The 3 free sessions are provided specifically so students can make an informed decision before committing. Once you proceed beyond the 3 free sessions, your enrollment is considered final and the fee paid is non-refundable.

If a student has availed an instalment payment plan, all pending instalments remain payable in full regardless of attendance after the 3-session window has passed.

4. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

Registration / Processing Fees: Any one-time registration or administrative fee charged at the time of enrolment.

Certification Examination Fees: Fees paid or claimed on behalf of the student to third-party certification bodies including but not limited to EC-Council (CEH, CSA), CompTIA (Security+, CySA+), NIELIT, Microsoft, AWS, or any other body. These are governed by the respective organisation's own refund policies.

Course Materials Accessed: If study packs, lab access credentials, video recordings, or PDF guides have been downloaded or accessed in full, the corresponding material cost is non-refundable.

Completed Workshops or Bootcamps: Fees for short-term workshops, crash courses, or bootcamps (typically under 5 days) are non-refundable once the event has commenced.

Career Services Add-Ons: Resume review, mock interview sessions, LinkedIn optimisation, or any individually purchased career service are non-refundable once delivered.

5. Course Cancellation by CipherNet

In the rare event that CipherNet cancels a confirmed programme due to insufficient enrolments, trainer unavailability, or unforeseen operational circumstances, enrolled students will be entitled to:

Option A — Full Refund: 100% refund of all fees paid, processed within 7 working days of cancellation notice.

Option B — Batch Transfer: Transfer to the next available batch of the same course at no additional cost and with preserved progress.

Option C — Credit Note: A credit note equal to 110% of the fees paid, redeemable against any CipherNet programme within 12 months.

CipherNet will provide at least 48 hours' notice before cancelling a scheduled batch. In cases of force majeure (natural disasters, government-mandated closures, public health emergencies), CipherNet will reschedule sessions rather than cancel them. Refunds will not be issued for force majeure-related postponements; affected students will have sessions rescheduled at no additional cost.

6. Batch Transfer Policy

If you are unable to attend your allocated batch due to personal or professional reasons, you may request a batch transfer (same course, different schedule) subject to the following:

First Transfer: Free of charge. Request must be submitted at least 7 calendar days before the start date of the batch you wish to transfer to.

Second Transfer: Administrative fee of ₹500 applies.

Third Transfer and Beyond: Not permitted. The student's enrolment will be treated as a voluntary withdrawal and the standard refund schedule in Section 3 will apply.

Batch transfers are subject to seat availability in the requested batch. CipherNet does not guarantee availability in a specific future batch. A batch transfer does not reset the refund eligibility timeline.

7. Course Pause / Medical Deferral

CipherNet recognises that personal emergencies, medical situations, or unforeseen circumstances can interrupt a student's ability to attend classes. In such cases, students may apply for a Course Pause of up to 90 calendar days.

Eligibility: Course pause is available only within the first 60% of the course duration.

Process: Submit a written request to info@cipherneteduverse.com with supporting documentation (medical certificate, hospitalisation record, or official letter for other emergencies).

Reinstatement: Upon return, course access will be reinstated from the point of pause, and the student will be allocated to the next available compatible batch.

Limit: A course pause may be granted once per enrolment. No refund is issued for the paused period. Approved pauses do not affect refund eligibility timelines (timelines freeze during the approved pause period).

8. Refund Process & Timeline

To initiate a refund request, send an email to info@cipherneteduverse.com with the following information:

Required Information:

• Full name (as enrolled)
• Enrolment ID or payment receipt number
• Course name and batch date
• Date of first class session attended (if applicable)
• Reason for refund request
• Bank account details for refund transfer: Account name, account number, IFSC code, and bank name

Processing Timeline:

• Acknowledgement: Within 2 working days of receiving your request
• Review & Decision: Within 7 working days
• Approved Refund Disbursement: Within 7–14 working days of approval via NEFT/IMPS to the original payment source or provided bank account

Refunds cannot be credited to a different person's bank account. The account must belong to the student who enrolled and paid.

GST Refund: Where applicable, GST amounts paid will be refunded subject to successful reversal through the GST portal.

9. Disputed Transactions & Chargebacks

If you believe a charge has been incorrectly applied to your account, please contact us at info@cipherneteduverse.com before initiating a chargeback with your bank or payment provider.

Unauthorised chargebacks filed without prior communication to CipherNet may result in:

• Immediate suspension of course access pending resolution
• Withholding of course completion certificate until the dispute is resolved
• Potential legal action to recover legitimate fees owed

CipherNet will cooperate fully with payment processor investigations and provide transaction evidence within 5 working days of a chargeback notification.

10. Dispute Resolution

If you are dissatisfied with CipherNet's refund decision, you may escalate your complaint as follows:

Step 1 — Internal Review: Email ciphernetinnovationstech@gmail.com with “Refund Escalation” in the subject line. A senior team member will review and respond within 7 working days.

Step 2 — Consumer Forum: If unresolved, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 at the appropriate district, state, or national level.

Step 3 — Arbitration: For disputes above ₹1,00,000, the matter may be referred to binding arbitration in Hyderabad, Telangana, under the Arbitration and Conciliation Act, 1996.

CipherNet is committed to fair and transparent resolution of all refund disputes within the timelines stated above.